HOW TO RETURN

You have 14 days from the shipping date to return your purchase from Mafcouture.com FREE OF CHARGE.

These are the options for returning your items:

  • At mafcouture atelier

    Take your order and paper or electronic receipt to our  mafcouture atelier  in schiedam,

  • At a drop-off point

  • Access your order information through request a return
    If you placed your order in a different country where our atelier is not situated, please mail us including the order confirmation email.

    We will send you a label so that you can take the items you wish to return to a DHL or Post office near you.

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HOW TO EXCHANGE

You have 14 days from the shipping date to exchange your purchase from Mafcouture.com FREE OF CHARGE.

You can change ONLY the size of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

SPECIAL CONDITIONS

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: cannot be returned
  • Underwear:  cannot be returned
  • Accessories: must be returned in their full original packaging.
  • Cosmetics: must be returned in the same packaging and in original condition.
  • Customised items: Due to the fact of being customised, these items cannot be exchanged or returned.

REFUND

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.